Política de envío

Shipping Policy

Last updated: July 11, 2026

Thank you for choosing Kind Legacy.

Kind Legacy is a digital publishing company specializing in ebooks, guided journals, workbooks, and educational resources. Because our products are delivered electronically, no physical shipping is required unless explicitly stated on an individual product page.

1. Digital Delivery

All products sold by Kind Legacy are digital products.

After your payment has been successfully processed, your purchased product will typically be available immediately through the order confirmation page. You may also receive an email containing download instructions or access information.

No physical items are shipped unless specifically indicated on the product page.

2. Delivery Time

Most digital products are delivered instantly after payment confirmation.

In some cases, delivery may be delayed due to:

  • Payment verification or fraud prevention procedures;
  • Temporary technical issues affecting our website or checkout system;
  • Email delivery delays;
  • Spam or junk mail filtering;
  • Incorrect email information entered during checkout.

If you do not receive access within a reasonable period, please contact our support team.

3. Shipping Costs

Since our products are delivered digitally, no shipping fees apply.

Any applicable taxes or additional charges will be clearly displayed during checkout before your purchase is completed.

4. Worldwide Availability

Our digital products are generally available worldwide.

Availability may vary depending on:

  • Payment processing availability;
  • Local laws or regulations;
  • Website availability;
  • Product-specific licensing restrictions, where applicable.

5. Customer Responsibilities

To ensure successful delivery, customers are responsible for:

  • Providing a valid and correctly spelled email address during checkout;
  • Checking spam, junk, promotions, or filtered email folders;
  • Using a compatible device, browser, PDF reader, or other required software;
  • Maintaining a stable internet connection;
  • Ensuring sufficient storage space on their device.

6. Failed or Delayed Delivery

If you cannot access your purchased product or do not receive your download, please contact us as soon as possible.

Please include:

  • Your order number;
  • The email address used for the purchase;
  • A description of the issue.

We will make every reasonable effort to:

  • Re-send your download link;
  • Restore access to your purchase;
  • Provide an alternative delivery method when appropriate;
  • Assist with troubleshooting.

7. No Physical Shipping

Unless a product page explicitly states otherwise, Kind Legacy does not ship physical products.

No postal delivery, courier service, customs processing, tracking number, or shipping carrier is involved in the fulfillment of digital purchases.

References to "shipping" throughout this policy refer solely to the electronic delivery of digital content.

8. Technical Issues

We are not responsible for delays or access issues caused by circumstances outside our reasonable control, including:

  • Outdated software;
  • Device compatibility issues;
  • Internet connectivity problems;
  • Firewall or security settings;
  • Email filtering systems;
  • Insufficient device storage.

However, our support team will make reasonable efforts to help you access your purchase whenever possible.

9. Customer Support

Our typical response time is 1–2 business days.

We strive to resolve delivery-related issues as quickly as possible and provide prompt, professional assistance.

10. Contact

If you experience any issues accessing your digital purchase or have questions about this Shipping Policy, please contact us:

Kind Legacy

Email: kindlegacysite@gmail.com

We are committed to providing a smooth, reliable, and secure digital delivery experience for every customer.