Política de reembolso

Refund Policy

Last updated: July 11, 2026

Thank you for shopping with Kind Legacy. We are committed to providing high-quality digital educational resources designed to support personal growth, lifelong learning, and professional development.

This Refund Policy explains when refunds may be available, how refund requests are handled, and your rights as a customer.

1. Nature of Our Products

Kind Legacy sells digital products only, including ebooks, guided journals, digital workbooks, planners, and educational resources.

All products are delivered electronically and are available for download or access shortly after successful payment.

No physical products are shipped.

2. Immediate Access to Digital Content

By purchasing a digital product from Kind Legacy and requesting immediate access, you expressly consent to the immediate delivery of digital content.

You acknowledge that, once digital delivery has begun, your right to cancel a purchase for a change of mind may be limited or waived where permitted by applicable consumer protection laws.

3. When Refunds May Be Granted

Refunds may be approved in appropriate circumstances, including but not limited to:

You were charged multiple times for the same purchase.
You did not receive access to your purchased digital product, and we are unable to provide access within a reasonable time after being notified.
The digital file is corrupted, incomplete, or contains a significant technical defect that cannot be resolved.
The purchased product is materially different from its description.
The purchase was made in error and the digital product has not yet been downloaded or accessed.
A refund is required under applicable consumer protection legislation.

4. When Refunds Are Generally Not Available

Unless otherwise required by law, refunds are generally not available in the following situations:

You changed your mind after purchasing or downloading the product.
You no longer wish to use the product.
You purchased the wrong product after completing your order.
You failed to read the product description before purchasing.
You expected content or features not described on the product page.
You are dissatisfied with the content despite it matching the product description.
Technical issues caused by your own device, internet connection, software, or operating system, where the product itself functions correctly.
Requests submitted after an unreasonable period without evidence of a genuine issue.

5. Defective or Inaccessible Digital Products

If your purchased digital product cannot be accessed, downloaded, or contains a material defect, please contact us as soon as possible.

Before issuing a refund, we may attempt to resolve the issue by:

Providing a new download link;
Replacing the file;
Correcting access issues;
Providing an updated version of the product;
Offering an alternative solution where appropriate.

If the issue cannot be resolved within a reasonable time, a refund or another appropriate remedy may be provided in accordance with applicable law.

6. How to Request a Refund

To request a refund, please contact us at:

Email: kindlegacysite@gmail.com

Please include:

Your full name
The email address used during checkout
Your order number
The name of the purchased product
A clear explanation of the issue
Screenshots or supporting information when applicable

Providing complete information helps us investigate and resolve your request more efficiently.

7. Refund Review Process

Every refund request is reviewed individually.

Our support team typically responds within 1–2 business days, although more complex requests may require additional time for investigation.

8. Approved Refunds

If your refund request is approved, the refund will be issued to your original payment method unless otherwise required by applicable law.

The time required for the funds to appear in your account depends on your payment provider, bank, or card issuer.

9. Chargebacks and Payment Disputes

We encourage customers to contact us before initiating a chargeback or payment dispute.

Most access or technical issues can be resolved much faster through our customer support team.

Fraudulent, abusive, or intentionally misleading refund requests may result in the refusal of future purchases and may be reported to the relevant payment processor when necessary.

10. Consumer Rights

Nothing in this Refund Policy limits or excludes any mandatory consumer rights provided under applicable law.

Where applicable consumer protection legislation grants you rights to a repair, replacement, price reduction, refund, or any other legal remedy, those rights remain fully preserved.